Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device.
Atlassian cookies and tracking notice, (opens new window)
Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
Help Center
  1. Help Center
  2. Library and Archives

Library and Archives

Book acquisition/donation, records management, and TMS assistance (i.e. constituents, crystal reports, or reporting TMS issues.)

TMS
  • Constituent Request

    Create or update TMS constituents.

  • New TMS User/Offboarding

    Request a new user or let us know how to go about offboarding a user.

  • General TMS Request

    Request a new Crystal Report, view, location, media upload, and more.

  • TMS Issue/Bug Reporting

    Let us know about an issue you're having with TMS

Powered by Jira Service Management
{"xsrfToken":"67e561a8412f1a7362ee17df258c7117b7964d11_lout","branding":{"id":"13","key":"col","name":"Library and Archives","portalBaseUrl":"/servicedesk/customer/portal/13"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/a2b803b7-15cd-412a-8743-382d4a1ddc0d/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIyMjQzODAxMS0xZjI4LTQxNWMtODlkNC02OTU1ZTJiNjk4YTUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmEyYjgwM2I3LTE1Y2QtNDEyYS04NzQzLTM4MmQ0YTFkZGMwZCI6WyJyZWFkIl19LCJleHAiOjE3Nzg4NTY5ODMsIm5iZiI6MTc3ODg1NjM4M30.dpcOIB2Vvsvqa_2oqyUAaWPUH-BYZkn-9huD4q5uBtk&client=22438011-1f28-415c-89d4-6955e2b698a5&mode=fit","logoId":"a2b803b7-15cd-412a-8743-382d4a1ddc0d","isLogoAvailable":true,"helpCenterTitle":"Philadelphia Museum of Art Help Center","sharedPortalName":"Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Philadelphia Museum of Art Help Center","sharedPortalName":"Help Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#000000","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/b6020503-4d74-4fa1-9d7d-4fc80f41b23d/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIyMjQzODAxMS0xZjI4LTQxNWMtODlkNC02OTU1ZTJiNjk4YTUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmI2MDIwNTAzLTRkNzQtNGZhMS05ZDdkLTRmYzgwZjQxYjIzZCI6WyJyZWFkIl19LCJleHAiOjE3Nzg4NTY5ODMsIm5iZiI6MTc3ODg1NjM4M30.SPaWcr3mdVIOldAjhDjIWgX8YRCMjmbE0utGnXzKcFg&client=22438011-1f28-415c-89d4-6955e2b698a5&height=300&mode=fit","bannerMediaApiFileId":"b6020503-4d74-4fa1-9d7d-4fc80f41b23d","useDefaultBanner":false,"isBannerAvailable":true,"topBarColor":"#000000","topBarTextColor":"#ffffff","hasTopBarBeenSplit":true},"portal":{"id":"13","key":"col","projectId":10065,"serviceDeskId":13,"name":"Library and Archives","description":"<p>Book acquisition/donation, records management, and TMS assistance (i.e. constituents, crystal reports, or reporting TMS issues.)</p>","portalBaseUrl":"/servicedesk/customer/portal/13","reqTypes":[{"id":"670","name":"Book Resource Request","descriptionHtml":"","callToAction":"Book Resource Request","introHtml":"<p>Let us know about potential books, electronic resources, and databases you would like us to purchase for the library.</p>","icon":10636,"iconUrl":"https://help.tickets.philamuseum.org/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10636","groups":[44],"key":""},{"id":"1277","name":"Constituent Request","descriptionHtml":"","callToAction":"Constituent Request","introHtml":"<p>Create or update TMS constituents.</p>","icon":10527,"iconUrl":"https://help.tickets.philamuseum.org/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[37],"key":""},{"id":"571","name":"General Records Management Request","descriptionHtml":"","callToAction":"General Records Management Request","introHtml":"<p>Request a records transfer to the archives</p>","icon":10636,"iconUrl":"https://help.tickets.philamuseum.org/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10636","groups":[251],"key":""},{"id":"188","name":"General TMS Request","descriptionHtml":"","callToAction":"General TMS Request","introHtml":"<p>Request a new Crystal Report, view, location, media upload, and more.</p>","icon":10485,"iconUrl":"https://help.tickets.philamuseum.org/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10485","groups":[37],"key":""},{"id":"189","name":"New TMS User/Offboarding","descriptionHtml":"","callToAction":"New TMS User/Offboarding","introHtml":"<p>Request a new user or let us know how to go about offboarding a user.</p>","icon":10526,"iconUrl":"https://help.tickets.philamuseum.org/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10526","groups":[37],"key":""},{"id":"157","name":"TMS Issue/Bug Reporting","descriptionHtml":"","callToAction":"TMS Issue/Bug Reporting","introHtml":"<p>Let us know about an issue you're having with TMS</p>","icon":10530,"iconUrl":"https://help.tickets.philamuseum.org/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10530","groups":[37],"key":""},{"id":"190","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"","icon":10537,"iconUrl":"https://help.tickets.philamuseum.org/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10537","groups":[],"key":""},{"id":"505","name":"Object Web Label Update","descriptionHtml":"","callToAction":"Object Web Label Update","introHtml":"<p>This request will be forwarded to the Publishing department.</p>","icon":10672,"iconUrl":"https://help.tickets.philamuseum.org/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10672","groups":[],"key":""},{"id":"192","name":"Report a Library Issue","descriptionHtml":"","callToAction":"Report a Library Issue","introHtml":"<p>Let us know about an issue you're having with library resources.</p>","icon":10522,"iconUrl":"https://help.tickets.philamuseum.org/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10522","groups":[],"key":""}],"reqGroups":[{"id":37,"name":"TMS"},{"id":44,"name":"Library"},{"id":251,"name":"Archives"}],"orderMapping":{"44":[670],"37":[1277,189,188,157],"251":[571]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"f665fc34-3bae-3166-a167-f9051ce17184","appLinkName":"","appLinkUrl":"","spaceKey":"LA","spaceName":"Library and Archives","spaceUrl":"","isServer":false},"labels":[],"projectKey":"LA","serviceDeskId":13,"kbLinkDomainURLs":["https://philamuseum.atlassian.net","https://help.tickets.philamuseum.org"]},"createPermission":true,"portalAnnouncement":{"portalId":13,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"LA","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIyMjQzODAxMS0xZjI4LTQxNWMtODlkNC02OTU1ZTJiNjk4YTUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtdXNlci1jb2xsZWN0aW9uLS02ODY3NTM5MDciOlsicmVhZCIsImNyZWF0ZSIsInVwZGF0ZSJdfSwiZXhwIjoxNzc4ODU3NTgzLCJuYmYiOjE3Nzg4NTYzODMsImFub25JZCI6ImFub24tdXNlciIsImh0dHBzOi8vaWQuYXRsYXNzaWFuLmNvbS9hcHBBY2NyZWRpdGVkIjpmYWxzZX0.Cj7Xs74mQdio9tMUKwxoc6nflJX6HJGE6_EEcHLj4IY","targetCollection":"upload-user-collection--686753907","endpointUrl":"https://api.media.atlassian.com","clientId":"22438011-1f28-415c-89d4-6955e2b698a5","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"sharedPortal":{"name":"Help Center","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":true,"appLinkUrl":"https://philamuseum.atlassian.net/wiki","kbLinkDomainURLs":["https://philamuseum.atlassian.net","https://help.tickets.philamuseum.org"]}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}
{"headless":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=philamuseum","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"67e561a8412f1a7362ee17df258c7117b7964d11_lout","baseUrl":"https://help.tickets.philamuseum.org/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://philamuseum.atlassian.net","onDemand":true,"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"22438011-1f28-415c-89d4-6955e2b698a5","fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"abd4629274da4eec96a4f4f98538764e","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":true,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":true,"helpCenterCustomizationEnabled":true},"helpCenterHomePageSlug":"portals","customerAccountAvailabilty":"JSM_AND_JCS","baseUrlCSM":"https://philamuseum.atlassian.net","edition":"premium","anonymousEnabled":true,"requestIntroEnabled":true}